Terms & Conditions
The products for sale on www.isabella1985.eu (hereinafter the “Site”) are sold and invoiced by ISABELLA COMPANY 1985 S.r.l. based in Via Matteo Bandello,15 – 20123 Milan (Mi), VAT no. 11455750965. For any information regarding orders, shipments and, more generally, purchases, you can contact Isabella1985 customer care at the following addresses:
Hours: 8.30-18.00 (CET)
GENERAL CONDITIONS OF SALE
1. Acceptance of the general conditions of sale and conclusion of the contract
1.1 The contract entered into between ISABELLA COMPANY 1985 S.r.l. (hereinafter “Isabella1985”) and the Customer (ie the subject, a natural person, who makes the purchase on the Site, not related to his own commercial, business or professional activity) must be considered concluded with the acceptance, even if only partial, of the order from Isabella1985. In case of non-acceptance of the order, Isabella1985 will in any case promptly notify the Customer.
1.2 By placing an order in the various ways provided, according to the order form on the Site (hereinafter the “Order”), the Customer declares to have read all the information provided to him during the purchase procedure and to accept in full these general conditions (hereinafter the “Conditions”).
1.3 These Conditions may be printed or saved on a durable medium, in compliance with the provisions of art. 12 of Legislative Decree 70/2003 and art. 51 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014.
2. How to purchase
2.1 The products offered for sale by Isabella1985 are only those present on the Isabella1985 website at the time the Order is placed, as described in the relevant information sheets.
2.2 In any case, it is understood that the images accompanying the description of a product are for informational purposes only and may not be perfectly representative of its characteristics but differ for example. by color and size (also due to the browser and monitor used to access the Site and view images).
2.3 In order to place an Order, the Customer must fill out the relevant form on the Site in its entirety and send it after having carefully read the Conditions, as well as the characteristics of the product and / or products he intends to purchase. The Customer must also request Isabella1985, if desired, to issue a tax invoice relating to the purchase, pursuant to art. 22 D.p.R. n. 633/1972.
2.4 Correct receipt of the Order is confirmed by Isabella1985 by means of an e-mail reply sent to the e-mail address supplied by the Customer. This confirmation message will summarize the purchase conditions, as required by the applicable legislation, as well as the data entered in the Order by the Customer, so that the same can verify the same and possibly communicate without delay the necessary corrections of incorrect data.
5. Right of withdrawal
5.1 Pursuant to art. 52 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the Customer may withdraw from the Conditions and therefore from the purchase contract for any reason, without the need to give reasons and without any penalty, within 14 (fourteen) working days from the date of receipt of the products.
5.2 To exercise the right of withdrawal referred to in article 5.1 above, the Customer must send Isabella1985 a communication to that effect, within the terms indicated, to the following email address support @ isabella1985.eu.
5.3 In case of withdrawal, the Customer may return the products to Isabella1985 free of charge, by facilitated return, within 14 (fourteen) days of the withdrawal, to the following address ENTER ADDRESS FOR RETURNS. The goods must be returned intact, complete with all its parts and in the original packaging (envelopes and packages), kept and possibly used for the time strictly necessary to establish and verify their nature, characteristics and size, according to normal diligence, without are signs of wear or dirt, in compliance with the following conditions:
The right of withdrawal cannot be applied to products for which the customer has requested customization.
the right of withdrawal may apply to the product purchased in its entirety; in fact, it is not possible to exercise withdrawal only on part of the purchased product (eg: accessories, complements, etc …);
for the withdrawal to be possible, the product must be intact and returned in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: labels, tags, tags, seals, etc …);
in case of damage to the goods during transport, Isabella1985 will notify the Customer, to allow him to promptly file a complaint against the courier chosen by him and obtain the relative reimbursement; the product will then be made available to the customer, simultaneously canceling the request for withdrawal;
Isabella1985 will not be liable in any way for damage, theft, loss occurring during or in any case depending on the return shipment.
5.4 Isabella1985 will refund the Customer the full amount already paid, net of any additional shipping costs pursuant to art. 56, paragraph 2, of the Legislative Decree 21/14), within 14 (fourteen) days of withdrawal, by means of a reversal of the amount charged, using the same payment method used by the Customer for the initial transaction, unless otherwise agreed. In any case, the Customer will not bear any costs as a consequence of this refund. Isabella1985 may suspend the refund until the returned product is received or until the Customer proves that he has correctly returned the product, if earlier.
5.5 In any case, the Customer will lose the right of withdrawal in the cases in which Isabella1985 ascertains that:
the returned product and / or its accessories, and / or its packaging are not intact;
the product is missing its external packaging and / or original internal packaging;
the product lacks integral elements and / or accessories (eg closures, laces, buckles, etc.).
In case of forfeiture of the right of withdrawal, Isabella1985 will return the purchased product to the sender, charging the shipping costs to the sender and, if already reimbursed, the price of the product.
6.1 All products sold by Isabella1985 are covered by a 24 (twenty-four) month warranty for lack of conformity, pursuant to Title III of Legislative Decree no. 206/2005. To use the warranty, the Customer must keep the invoice, or the payment receipt, together with the transport document.
6.2 The warranty for lack of conformity will apply provided that the relevant product has been used correctly, in compliance with its intended use and as provided in the instructions for use and washing present in and / or with the product.
6.3 In the event that, for any reason, Isabella1985 is unable to return a product under warranty (restored or replaced) to the Customer, or if the repair or replacement were excessively expensive, also due to the value of the product, Isabella1985 will be able to proceed with the appropriate reduction of the price paid, ie the refund of the entire amount paid with termination of the contract.
6.4 In cases where the application of the guarantees provides for the return of the product, the same must be returned by the Customer in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment).
7. Complaints and requests for information
7.1 Any complaint or request for information can be addressed to Isabella1985 at the following addresses
8.1 The personal data collected with the placing of the Order will be processed by Isabella1985 for the sole purpose of satisfying the express requests of the Customer, in compliance with the European Regulation 679/2016 and the privacy information on the site. Any further processing will be carried out only with the express consent of the Customer.
9. Applicable law
9.1 The sales contract referred to in these Conditions and its execution is governed by Italian law, with the non-application of the conflict rules and the United Nations Convention for the International Sale of Goods. The Court of the Customer’s municipality of residence will be competent for the solution of the relative disputes.